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Description
Since 1964, Crisis Connections has been a trusted nonprofit serving Seattle, King County, and Washington State. Our mission is to foster resilience and well-being for all by connecting people to accessible and compassionate support. Besides our helplines, we support survivors of suicide, provide community outreach, and offer youth suicide prevention education. Our phone lines support more than 150 languages. This is all possible thanks to 250 staff, 450 volunteers, dozens of community partners, and thousands of donors and advocates.
Crisis Connections connects people in physical, emotional and financial crisis to services that will be of help.
We do this to reduce immediate emotional distress and defuse crises for individuals, families and the community; to reduce the immediate risk of violence to one’s self and others; and to increase the ability of people to access the safety net, particularly for mental and emotional support services.
Crisis Connections serves all people (in physical, emotional and financial crisis) with an emphasis on serving King County residents.
Micro
Students will receive 45 hours of comprehensive training of how to utilize micro skills such as active listening, emotional de-escalation, and peer support when working on the warmlines. After completing the training, students will be schedule a 4-5hr shift on any day of the week that permits student to balance academics and field experience. Students will work directly on the phone lines answering calls of diverse backgrounds that may include but not limited to children, adults, elderly, unsheltered, substance use, LGBTQ+, or chronic mental illness providing emotional support, linkages to resources. Students will learn and exercise the use of empathy and active listening skills with the direct supervision and on-going support from their mentor.
Mezzo
Students will have an opportunity to engage with the community through networking/ outreaching events.
Macro
Students will participate in learning international helpline accreditation standards. Students will explore the legislatures and regulations that impact the operations of helplines. Students will review pertinent policies and procedures related to the job responsibilities.
Required Experience
Requirements for volunteers for the Warm Line must have lived experience with emotional and behavioral health issues.
Communication and problem-solving skills, including ability to respond to callers with patience, objectivity and nonjudgmental attitude.
Ability to problem solve.
Ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals
Ability to work effectively in a fast-paced environment
Verbal, written, computer, and technical skills including the ability to work in multiple software platforms concurrently
Required/Preferred Languages
N/A
How to Apply
Email Geneveve Matundan, Social Work Practicum Manager, expressing interest in completing field experience at Crisis Connections to receive more information.
CONTACT INFO
Geneveve Matundan, LCSW (She/Her)
Phone: 206-333-8801 ext. 457
Email: gmatundan@crisisconnections.org I crisisconnections.org
